Terms of Service

These terms govern the marketing services we supply. They apply once we have agreed work with you in writing. Read them before you commission anything — we would rather you knew where you stood than discovered it later.

1. Who you are contracting with

In these terms, “we” and “us” mean Rebecca Hobson Ltd. “You” means the person or business commissioning the work.

Some rights below apply only if you are a consumer — an individual acting outside your trade, business or profession. If you are commissioning us for a business, those consumer-only clauses do not apply to you, and we say so each time.

2. What we do — and what we don't

We supply marketing services on a monthly retainer:

The exact deliverables — how many posts, how many shoot days, which channels — are set out in the written scope we agree with you. That scope, together with these terms, is the contract.

Not included unless we agree it in writing

• Advertising spend. Our Paid Media fee is for managing campaigns. The money paid to Meta, Google or any other platform is separate, is your cost, and is billed by them or recharged at cost.
• Third-party licences and costs — stock assets, fonts, printing, models, venue hire, domain and hosting fees.
• Work outside the agreed scope. We will quote for it separately rather than quietly absorb it or quietly drop something else.
• Guaranteed results. We do not promise a ranking position, a follower count, a conversion rate or a revenue figure — nobody honestly can, because the platforms, your market and your competitors are outside our control. We promise the work, the judgement and the honesty about what it did.

3. How work is commissioned

Nothing is bought on this website. There is no checkout, and we take no payment here.

1. You contact us — via the form on this site, by email, or by phone.
2. We talk, and if we think we can help, we send you a written scope and quote. If we don't think we can help, we say so.
3. You accept in writing (email is fine).
4. A contract forms only when we confirm your acceptance in writing. Our quote is an invitation to deal, not an offer capable of instant acceptance — so we are not bound until we confirm.

4. Prices and quotes

• Prices shown on this website are starting points — the "from" figure for that service. Your quote will state your actual monthly fee.
• All prices exclude VAT, which is added at the prevailing rate where applicable.
• Quotes are valid for 30 days from the date we issue them, unless the quote says otherwise.
• We may change our retainer fee by giving you at least 30 days' written notice. If you don't want to pay the new fee, you may cancel under section 7 before it takes effect.

5. Payment terms

• Retainers are invoiced monthly in advance, on or around the same date each month.
• Invoices are payable within 14 days of the invoice date.
• Payment is by bank transfer to the account named on the invoice. We do not take payment on this website.
• Advertising spend and agreed third-party costs are invoiced separately, either in advance or as recharged at cost.
• If an invoice is more than 14 days overdue, we may pause work after giving you written notice. Where you are a business, we may also charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We do not charge that to consumers.

6. Delivering the work

• Each retainer month runs from the start date in your scope. We deliver that month's agreed work within that month, unless we've agreed a different schedule in writing.
• What we need from you: access to what we're photographing, the information we ask for, and approvals within the timescales in the scope. We will always tell you what we need and by when.
• If you're late giving us those things, deadlines move by a matching amount. The retainer still runs — we've reserved the capacity for you.
• If we're late, we tell you as soon as we know, along with the new date. Where the delay is our fault and material, you may either agree a new deadline or cancel that month's work and receive a pro-rata refund of the fee for anything not delivered.
• Neither of us is liable for delays caused by events genuinely outside our control (platform outages, extreme weather, illness, industrial action). We will tell you promptly and pick the work back up as soon as we can.

7. Cancellation

Consumers — your 14-day cooling-off right

If you are a consumer and we agreed the contract at a distance (by email, phone or through this site), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract forming, without giving any reason.

• To cancel, just tell us — email [email protected] before the 14 days are up. A clear statement is enough.
• We will refund everything you have paid within 14 days of being told, using the same payment method.
• If you ask us to start work during the 14-day period, and then cancel within it, you must pay a proportionate amount for what we actually did up to the point you cancelled. You keep the right to cancel; you just pay for the work done.
• If we finish the service in full within the 14 days at your express request, the cancellation right ends at that point — as the Regulations provide.

Ending a retainer (everyone)

After any cooling-off period, either of us may end the retainer by giving one month's written notice. We work — and you pay — through the notice month. There is no exit fee.

We may end the contract immediately, on written notice, if you materially breach it and don't fix it within 14 days of us asking, if you don't pay after we've chased, or if you ask us to do something unlawful, dishonest or misleading. We will not publish claims we know to be untrue.

8. Refunds

• Work not delivered: if we don't deliver work you've paid for and the fault is ours, we refund the fee for that work, pro-rata.
• Cooling-off cancellations: refunded as set out in section 7.
• Refund timescale: within 14 days of us agreeing the refund or being told you're cancelling, to the account you paid from.
• Advertising spend already committed to a platform cannot be refunded by us — that money is gone to Meta or Google, not to us.
• Work already delivered and to the agreed standard is not refundable simply because the results weren't what you hoped. If it isn't to the agreed standard, section 9 applies.

Consumers — your statutory rights

If you are a consumer, the Consumer Rights Act 2015 requires us to supply services with reasonable care and skill. If we don't, you are entitled to ask us to put it right, and if we can't or don't do so within a reasonable time, to a price reduction. Nothing in these terms removes or limits your statutory rights.

9. If something isn't right

Tell us. We would rather redo a piece of work than have you sitting on it unhappy. Email [email protected] within a reasonable period of delivery and we will agree how to fix it.

10. Intellectual property

• Your material stays yours. Your logo, your trade marks, your existing content, your product — you own them, and you keep owning them. You confirm you have the right to give them to us to use for the work.
• Until you've paid in full, we own what we make. All rights in the work we create — photographs, copy, designs, assets — remain ours until the relevant invoice is paid in full.
• On full payment, the rights pass to you. We assign to you the copyright in the final deliverables we made for you, for your business to use however you like, worldwide and without a time limit.
• What we keep back. We keep ownership of our own tools, templates, working files, unused concepts and know-how, plus a non-exclusive licence to use the delivered work in our portfolio and to show what we do. If you'd rather we didn't show your work, tell us in writing and we won't.
• Third-party assets (licensed fonts, stock, music) come with the licence terms of whoever owns them, and those terms pass to you as they are — we can't grant more than we were given.
• You confirm that material you give us doesn't infringe anyone else's rights, and you'll cover us against claims that it does.

11. Confidentiality

Anything you tell us about your business that isn't public, we keep to ourselves — during the engagement and after it. The same applies to us in reverse.

12. Liability

This section limits what we owe you if things go wrong. Please read it.

• Subject to that, our total liability arising out of the contract — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is capped at the total fees you paid us in the 12 months before the claim arose.
• We are not liable for indirect or consequential loss, nor for loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data — even if we were told it was a possibility.
• We are not liable for the acts, outages, policy changes or account decisions of third-party platforms (Meta, Google, and the rest). We don't control them and cannot be answerable for them.
• We are not liable for losses arising from material you supplied, or from your instructions where we advised against them in writing.

These limits are reasonable given the fees charged. If you need a higher cap, tell us — we can discuss it and price it.

13. If we disagree

1. Talk to us first. Email [email protected] setting out the problem. We will respond within 14 days and try to sort it directly. Most things end here.
2. Mediation. If that doesn't work, we both agree to consider mediation by a CEDR-accredited mediator before starting court proceedings. Neither of us is forced to mediate, and doing so doesn't stop you going to court.
3. Court. If it still isn't resolved, either of us may bring proceedings — see section 14.

14. Governing law and jurisdiction

These terms, and any dispute arising out of them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your own local courts — that right is yours and we don't take it away.

15. General

• Whole agreement. Your written scope plus these terms are the entire agreement between us on this work.
• Severability. If a court finds any clause unenforceable, the rest carries on.
• No waiver. If we don't enforce something straight away, we haven't given up the right to enforce it later.
• Third parties. Nobody other than you and us has rights under this contract under the Contracts (Rights of Third Parties) Act 1999.
• Changes. We may update these terms for new work. The version that applies to you is the one in force when your contract formed, and we will tell you if it changes.
• Data. How we handle personal data is set out in our Privacy Policy.